CHARLES W. BERNINGER

DATA CENTER, IT OPERA

CHARLES@BERNINGER.US

(703) 798-5970

SUMMARY

Highly accomplished professional with over 30 years of Data Center & IT Management experience,

demonstrated achievements and impressive track record in building, management and leading technical

teams to complete complex IT projects and deliver service operations. Understanding of numerous

technologies pertaining to networking, systems, databases and storage. Solid data center and IT

management skills with the ability to ascertain and analyze needs, forecast goals, streamline operations,

and envision new concepts. Excellent communication, interpersonal skills and ability to navigate political

landscapes. Recognized as a dependable leader with an empowering and participatory management style

that breeds accountability, teamwork, and continuous improvement. Ability to operate at both the tactical and

strategic levels to achieve organizational stability and long-term goals.

EDUCATION

Master of Business Administration-Technology Management, University of Phoenix, Reston VA, 2006

Bachelor of Science-Computer Systems Management, Potomac College, Washington DC, 1997

SPECIALIZED SKILLS/TRAINING

Specialty (e.g., Hardware, Software, etc.):

Data Center Management – IT Consolidation – CAPEX Budgets – COOP – Standard Procedures –

Capacity Planning – Vendor & Contractor Relations – Process Improvement – Staff Development –

Systems Architecture – HVAC Systems - Emergency Power Systems – Storage Management – Physical

Security – ITIL Service Delivery – Business Continuity/Disaster Recovery – Structured Cabling –

Hardware Lifecycle – Data Protection – Problem Management – 7x24 Infrastructure Support – Change

Management – Project Engineering – Tier 1, 2 and 3 Technical Support – Mentoring – BMC Remedy

ITSM.

Specialized Training:

ITIL v3 Foundations

ITIL v3 Intermediate – Service Strategy, Service Design, Service Transition, Service Operation, CSI

ITIL v3 Managing Across the Lifecycle

ITIL v3 Expert

Certified Data Center Management (CDCM),

CompTIA Security+ CE [valid until 2019; meets DoD 8570 IAT I & II req'ts],

GIAC Security Leadership (GSLC) [valid until 2019; meets DoD 8570 IAM I, II and III req'ts]

AWARDS

2012 IntelliDyne Outstanding Leader

2012 Team Excellence Award Finalist – Hurricane Sandy Team

EXPERIENCE

Current Employer

SRA INTERNATIONAL, INC., Fairfax, VA

Service Operation Manager

May 2014 – Present

Currently serves as the ARNG EOSS Service Operation Manager, leading the service operation group

providing Regional Cyber Center operations, enterprise tools engineering, and cyber security teams

supporting the ARNG on a 24x7 basis. A member of the EOSS leadership team, responsible for operations,

subcontractor management, resource management, and administration for 65 technical personnel.

Responsible for 1,500 sq.ft. raised floor data center to include several perimeter HVAC units, external

PERATIONS

condensor units, UPS and diesel generator. Manages three Service Operation teams: the RCC-NG

Operations team (consisting of Network Services, Army Enterprise Service Desk, Enterprise

Authentication & Directory Services, and Conferencing services); Cyber Security team, Enterprise Tools

team and Local Site LAN support team. The Service Operation group is responsible for delivering

services to include incident and problem management, request fulfillment, event management, access

management, and service desk functions. The RCC-NG provides network services for the continuing

operations of the ARNG’s GuardNet WAN. Also responsible for raised floor computer room and LAN

support of the COCO facility and its users. The EOSS program is aligned with ITIL best practices—from

its management structure to all service delivery functions and processes. Accordingly, maintains a close

working relationship with the SRA program manager and peers in Service Design and Service Transition.

Voting member of the Change Management Change Advisory Board and participates in working groups

including IT Service Management (ITSM), System Center Configuration Manager (SCCM), and Service

Level Agreements (SLAs). Successfully completed numerous technical initiatives that have resulted in

measurable improvements to the security posture of GuardNet. These initiatives include deployment and

upgrade of the enterprise Online Certificate Status Protocol (OCSP) infrastructure; the upgrade of over

400 servers and 300 security devices for DISA STIG-compliance; and attaining the GuardNet Authority

to Operate (ATO).

Previous Employers

INTELLIDYNE, L.L.C., Falls Church, VA

Deputy Program Manager

June 2013 – October 2013

Upon award of new IT services contract restructured all site and regional IT engineering and operations

into one enterprise Service Operations team performing networking, systems, database and storage

support, and compliance tasks. Provided vision and leadership to the geographically dispursed, 37

member Service Operations team with a clear focus on ITIL framework methodologies. Responsible for

delivery of high-quality IT services to the DoD client while maintaining a stable, optimized infrastructure

for mission critical applications. Met with the client on daily basis to provide expert guidance,

recommendations and support. Managed and coordinated engagements with third-party vendors for

technology consulting and maintenance activities. Lead several key IT consolidation projects to improve

service delivery efficiency and reduce costs to include:

  § Final completion of data center consolidation from 6 centers down to 2 centers.

  § Deployment of a centralized Microsoft SCCM 2012 and import of existing SCCM 2007 policies.

  § Creation of a standardized, enterprise image for servers and mobile devices.

  § Implementation of a centralized infrastructure monitoring tool.

  § Transition to a single, combined enterprise messaging solution based on Microsoft Exchange 2010.

Senior IT Operations Manager

Feb 2011 – June 2013

Lead several large Tier 2 and Tier 3 technical engineering and operations teams responsible for 24x7

support of DoD Health Affairs/Tricare Management Activity data center, network and systems

infrastructure. Worked extensively with Tier 1 service desk manager to streamline use of the Remedy

Incident Management System to ensure escalated tickets are thorough and actionable by the next support

Tiers. Formed cross-functional teams as necessary to accomplish a goal that exceeded customer

requirements. Managed technical projects and initiatives from design through execution and transition to

production operations. Provided both strategic vision and tactical leadership to deliver ITIL focused

network operations services for mission critical applications such as enterprise messaging, web sites,

network/server monitoring, host based security suite, and software patch and update management.

Created content and final review for IT systems Concept of Operations (ConOps) documents to include

updated SAN and configuration management architectures. Managed data center, LAN and server rooms

to high quality ANSI/TIA-942 cabling standards. Ensured that network equipment, servers and mobile

devices remained adequate, functional and in compliance with DISA information assurance Security

Technical Information Guides (STIGs). Enforced IT governance procedures to maintain a stable and

available infrastructure through mature, ITIL conforming change and configuration management

processes. Completed initiatives include:

  § Managed over 2,000 sq.ft. of raised floor data center space in several rooms with perimeter cooling

and UPS systems

  § Building and leading a solid, goal-oriented team of IT professionals to deliver engineering and

operations services

  § Streamlining and updating Standard Operating Procedures

  § Improving the authoritative, federated Configuration Management Database (CMDB)

  § Implementing quality improvements of governance and change management processes

  § Quarterly FISMA reporting

  § Reviewed and assisted with improvement of contractual required Business Continuity procedures

  § On demand FDCCI reporting

  § Design of Microsoft SCCM 2012 enterprise architecture

  § Migration of enterprise messaging from Microsoft Exchange 2007 to 2010

  § Consolidation and transfer of over 10TB of data into new storage platforms

  § Upgrade data backup platforms to Commvault Simpana 9

  § Upgrade virtual server environment to VMware 5.1

CREATIVE COMPUTING SOLUTIONS, INC., Rockville, MD

Mar 2010 - Feb 2011

Data Center Lead

Lead a team of seven senior technical subject matter experts in support of a major Department of

Homeland Security data center consolidation initiative. The multi-year initiative, when completed, will

have consolidated 102 legacy computing environments to two enterprise data centers. Partnered with

federal managers and provide contract oversight of the managed services providers for those enterprise

data centers. Oversight responsibilities included working with federal and contractor personnel to ensure

contract compliance, ITIL framework and industry best practices are adhered to during application

migration projects and subsequent facility decommissioning. Additional duties included service level

management, funding and invoice tracking and facility infrastructure upgrade project support. The team

applied expert judgment during routine analysis and reporting of contract and deliverable issues.

BAE SYSTEMS INFORMATION TECHNOLOGY, Herndon, VA

Jan 1985 – Dec 2009

(Formerly DigitalNet Government Solutions/Getronics Government Solutions, LLC/Wang Government

Services, Inc/Wang Laboratories, Inc.)

Data Center Manager

2004 - 2009

Provided oversight to data center operations in areas of standards and guidelines, lifecycle asset

management, infrastructure management, preventative maintenance scheduling, structured cabling,

storage management, data protection, capacity planning, cost allocation model and metrics, project

management, parts inventory, supplies procurement, and disbursement and tracking of team service

requests. Managed a multi-million dollar capital and expense budget for equipment purchases, labor,

contracts, and ODCs. Maintained data center technologies and services, executive support, technology

strategy, and performance statistics. Responsible for ensuring the Business Continuity/Disaster Recovery

site was operational. Participated in annual tests of the BC/DR infrastructure. Coached, lead, and

managed a team of six technical professionals in the areas of infrastructure monitoring, hardware

installation/decommission, break/fix activities, storage management, and data protection. Identified and

implemented new systems to support and continuously improve infrastructure technologies including

mechanical systems, emergency power systems, power distribution, and fire protection. Directed the

activities of contractors for HVAC, electrical, and generator projects and maintenance.

  § Served as lead data center subject matter expert on a 4,000 sq.ft. data center construction project.

Specified all major data center design elements to include separate power room with dual UPS,

emergency generator, five CRAC units, raised access floor, and fire suppression. Designed layout of

server cabinets, distribution frames, structured cabling, power panels, branch circuitry, and security

elements such as surveillance cameras and proximity card readers.

  § Managed over 7,000 sq.ft of raised floor data center space across four locations to TIA-942

specifications.

  § Responsible for data center physical security, storage, backups, and infrastructure monitoring.

  § Created ConOps documents for new data backup system and data center management systems.

  § Provided critical external customer data center consulting assistance with upgrade of obsolete

mechanical and electrical distribution systems in addition to a new hot aisle/cold aisle design,

structured cabling, and rack drawings.

  § Developed and implemented data center governance standards, guidelines, and operating procedures

to improved stability and efficiency of data center operations.

  § Served as data center liaison to other technical groups such as network management, security,

applications, end-user computing, and distributed systems for ongoing project initiatives.

  § Established and managed the content of the Data Center SharePoint portal to include standards and

guidelines, forms, points of contact, schedules, Visio schematics, and reports.

  § Managed the installation, relocation, and decommission of all hardware and cabling within the data

centers.

  § Used the ITIL framework for service delivery, change, and problem management processes.

  § Responsible for 7x24 data center support coverage to include core work hours and after-hours on-call.

IT Manager, EMC Network Management Center

2003 - 2004

Directed network operational initiatives while supporting and providing IT services for DigitalNet

Enterprise and federal customers. Managed seven technology professionals tasked with network and

server management, mobile/wireless computing, Microsoft Active Directory, operating systems and

exchange, information assurance, PBX, and VOIP.

  § Managed 1,500 sq. ft data center with perimeter cooling, UPS and diesel generator.

  § Provided oversight for the establishment of a Network Operations Center to include coordination of

electricians, furniture vendor, and audio/visual contractor to deploy 12 management stations and a

large screen DLP display.

Senior Systems Consultant

2002 - 2003

Served in leadership capacity for Advanced Technology Group within the Chief Technology Office.

Traveled to various locations to promote and implement new technologies.

  § Introduced H.323 IP Telephony pilot with a small team of technical professionals resulting in

adoption of VOIP Technology by the corporate office.

Network Systems Manager

2001 - 2002

Provided management of the MIS Technical Solutions Group accountable for implementing technology

and maintaining infrastructure for the company. Planned, designed, analyzed, and provided technical

support for data communications network. Conducted research, technology evaluation, and recommended

equipment purchases, policy changes, and configuration changes to enhance network performance.

Analyzed, documented, and resolved technical problems. Monitored LAN and WAN to detect problems

and provide notification. Led team meetings to share knowledge across MIS management and

administered an expense budget and capital appropriations.

  § Managed 1,500 sq. ft data center with perimeter cooling, UPS and diesel generator.

  § Instrumental in efficiently relocating corporate headquarters from McLean to Herndon within two

days including transfer of 60+ servers.

  § Executed construction of WAN Frame Relay architecture for the GGS intranet to interconnect

corporate with eight remote sites.

Technical Manager

Systems Consultant

Senior Programmer/Analyst

SECURITY CLEARANCES/BACKGROUND INVESTIGATION

Secret, DOD, Active (Previously held TS/SCI)

1997 - 2001

Provided leadership and support to a team of six technical professionals accountable for maintenance of

enterprise infrastructure of GGS utilizing Microsoft and Cisco technologies.

1991 - 1997

1985 - 1991